Our Customer Service team is here to help.

If there is anything you want to talk to us about, please contact us using the contact form below or email us at We will aim to reply to your email within 48 hours (excluding weekends and public holidays). If you have not received a reply from us after 48 hours, we recommend that you check your spam/junk folders and email settings. It is very common for emails (particularly to Gmail addresses) to be flagged as spam/junk. Additionally, please check that your mailbox storage space is not full, as this can be another common problem. 

We recommend that you add to your safe senders list to ensure emails from Mat Stores are successfully delivered to your inbox.

Currently our customer service team is working remotely and our telephones are not being monitored, but voicemails are checked periodically. We recommend you contact us via email or using the contact form below for the most efficient reply.